We represented 86 year old “Martha”
whose long-term care insurance carrier denied benefits for nine weeks of home care that Martha had hired. The
insurer contended that it wasn’t responsible for contracted home care company was not on the insurer’s list of
“acceptable” providers. Martha told us that she called the company before the care began to
ask whether it would be covered, but noone returned her calls. We wrote a Demand Letter, under Massachusetts’
consumer protection law, complaining of the insurer’s failure to respond timely to Martha’s inquiries.
Three weeks later, we received payment in full, plus attorney’s fees along with an apologetic letter admitting
that the insurer had failed to provide effective service. The attorney who had referred the case
to us wrote, immediately after the resolution, that Martha was “absolutely thrilled about the resolution of her dispute.
Thank you for your excellent service, including making the house call, which isn’t routinely done nowadays.”
"I am thankful that my mother will soon have the benefits
of attorneys who meet all three criteria that I consider important: intelligence, kindness and ethics."
An out-of state attorney who hired us to assert his interests in how his
mother would be cared for wrote: “I want to thank you for the very good lawyering you have done. You communicated
well. And you realized that I do not want to go to court.”
After her parents deeded over their home at a bargain basement price to another child, we were able to obtain most
of the value of the home through litigation. Our client wrote to tell us that “you are truly dedicated to your
profession and we felt greatly honored that you chose to represent us.”
A family we represented in planning to protect assets and, later, in obtaining Medicaid coverage of a parent’s
expensive nursing home care, sent us a card expressing… “We are very grateful that we found such a kind, interested,
and compassionate group of people that really cared.”
A
daughters praised our team work approach to protecting assets and obtaining Medicaid: “I want to thank you for
all that you have done for me this year for both of my parents. This has been an especially trying time for me and you
have all done an exceptionally great job in dealing with all of the paperwork involved and all of the work that has done into
putting the Mass Health application together for my mother. It has not been easy and I could not have done it without
all of you.”